Day 4: Why an AI Agent Creates the Same Ticket Twice

Day 4: Why an AI Agent Creates the Same Ticket Twice An architecture diagram generated by Archify. User request · Describe one intended action · Architecture component User request Describe one intended action Agent planner · Propose structured tool call · Architecture component Agent planner Propose structured tool call Policy gate · Validate scope and approval · Architecture component Policy gate Validate scope and approval Action ledger · Reserve stable operation ID · Architecture component Action ledger Reserve stable operation ID Ticket service · Deduplicate operation ID · Architecture component Ticket service Deduplicate operation ID Reconciliation · Store and return ticket ID · Architecture component Reconciliation Store and return ticket ID intent proposal approved only same ID on retry resolve outcome Legend Frontend Backend Database Security External